Traffic Accident and Patient Injury Board in brief

 

We are an independent and autonomous body processing traffic accident and patient injury matters. We issue recommended decisions in compensation matters governed by the Motor Vehicle Liability Insurance Act and the Patient Insurance Act, as well as rehabilitation matters in connection with traffic accidents and patient injuries. Our aim is to harmonise compensation practices and improve public access to information regarding compensation practices in traffic accident and patient injury cases. The Board may also issue general recommendations on the application of these laws.

Our operations are based on the Act on the Traffic Accident and Patient Injury Board (959/2019). The Board members are appointed by the Government.

Recommended decisions may be requested from the Board by a party in a compensation matter, such as an injured party or an insurance institution. The Board may also issue statements to courts of law.

The Board has two departments, one for traffic accidents and one for patient injury matters. Both departments have three sections. Matters are processed by the legally trained referees.  

The decisions issued by the Board are recommendations and therefore not legally binding for the parties involved. However, in nearly all cases, insurance institutions apply the recommendations of the Board.

Instructions for appellants

Read and follow the appeal instructions that you received with your compensation decision carefully.

You may request a recommended decision within the time limit indicated in the appeal instructions.

The Board cannot accept requests for recommended decisions that arrive after the designated deadline.

You may request a recommended decision if the matter has not been subject to a final court decision.

If you are acting in a compensation matter on behalf of another person, you will need to present the Board with a power of attorney.

We do not process matters related to optional car insurance. The advisory body for all matters related to insurance cover and indemnity, including optional car insurance, is the Finnish Financial Ombudsman Bureau FINE.

On submitting your request for a recommended decision, you will receive confirmation of the opening of your case.

We process requests for a recommended decision based on the documents submitted to the Board. We are unable to accept oral statements.

We process matters only in Finnish and Swedish in accordance with the Language Act, and we are unable to accept documents drawn up in any other language.

The request for a recommended decision must be made in writing. The requests may also be submitted by email to liikenne@liipo.fi (traffic matters) or potilas@liipo.fi (patient injury matters)

You may also use the electronic form to submit your request for a recommended decision. Note that the request for recommendation must be written in Finnish or in Swedish: 

Traffic

Patient

The request may be submitted using a printable form or as a free-form request.

Requests for a recommended decision may be submitted as free-form requests. The request must provide at least the following information:

- the name and contact details of the person requesting the recommended decision;

- the name of the insurance institution that has issued the compensation decision, claim number and date of the decision;

- the changes to the decision you request and the reasons for your request.

The services of the Board are free of charge. The costs of using a representative are not compensated from the motor vehicle liability insurance or patient injury insurance. 

Contact us

Traffic Accident Department

Lintulahdenkatu 10, 00500 Helsinki, FINLAND

+358 (0)10 198 200, email: liikenne@liipo.fi

Patient Injury Department

Lintulahdenkatu 10, 00500 Helsinki, FINLAND

+358 (0)10 198 200, email: potilas@liipo.fi

The appeals are handled  completely in writing and our customer service can be contacted by telephone.

When calling a 01019 number from a mobile phone, the call is charged at the mobile phone rate.
When calling from a landline, the call is charged at the local network rate.
When calling from abroad, rates charged by the local operator apply.
The charges are determined by the caller’s service provider.